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Our vision and mission is to become the best remarketing business globally, making people and places the best
they can be. Our TRUE Values, Trust, Respect, Unity and Empowerment guide everything we do and everything
that we don’t do. Our values are us at our best and are the foundation for success.
The OCS and Aktrion culture is built on solid principles that guide our actions and shape success for our
customers and colleagues, resulting in us being a trustworthy global business which respects the communities
and environment in which we operate.
We celebrate those who place our Values at the heart of their everyday roles through our internal recognition
schemes and on our external communication channels, recognising and inspiring our colleagues, customers and
all those connected to the OCS and Aktrion world.
Trust involves honesty and reliability, creating a secure environment for open communication and teamwork,
which is crucial for long-term success.
Respect is treating everyone fairly, valuing contributions, and fostering an atmosphere where everyone can
thrive personally and professionally.
Unity means teamwork with a shared purpose, harnessing individual strengths for collective achievement,
essential for reaching common goals.
Empowerment gives people the tools and confidence to succeed, encouraging initiative and greater investment
in work and community.
Diversity and inclusion matter to us, so we insist on a fair work environment free from discrimination and
harassment. This is our commitment to ensure that we have a work environment free from harassment and other
offensive or disrespectful conduct.
Harassment is unwelcome verbal, visual or physical behaviour that creates an intimidating, offensive or hostile
work environment. Harassment may include:
Sexual harassment could include:
At Aktrion, we won’t tolerate verbal or physical behaviour considered intimidating, hostile,
or offensive. We’ll take appropriate disciplinary action in cases of unacceptable conduct.
We’re also committed to providing appropriate safeguards so no colleague’s human rights are compromised.
Through our policies, we aim to:
Our colleagues, families and customers rely on us to ensure this happens. That’s why health and safety is our top
priority, and we’re committed to continuously monitoring, developing, and strengthening our safety programme
and culture.
At Aktrion, we care for one another. We must all play our part in putting safety first and building a zero-harm
incident culture.
We acknowledge the critical role we play in providing a safe and sustainable environment for our customers,
colleagues, and the communities in which we operate, assuring their health, safety, and wellbeing, preservation of
the environment, and compliance with all applicable health, safety, environmental, legal, quality, and regulatory
requirements.
At Aktrion, we all have a responsibility and an opportunity, through our behaviours, to protect the environment
and preserve the planet for future generations.
We all need to play our part in making Aktrion environmentally sustainable by doing the right thing.
We are committed to continuous improvement and constantly monitor and update our practices to ensure we deliver the best services in the right way for the benefit of our customers, colleagues, communities, and the planet.
We are headquartered in the United Kingdom. Many principles and guidance on common legal or ethical issues in our business are derived from UK laws and regulations.
Aktrion is committed to upholding the highest standard of ethics and integrity when carrying out its business.
Our Code applies to all parts of the business anywhere in the world. In some cases, our Code may impose higher
requirements than the local laws in the country where you operate. In such cases, you are still required to adhere
to the requirements of our Code.
Laws and regulations
Aktrion respects and abides by all applicable supra-national and international laws, regulations, and standards.
Personal data
At Aktrion, we respect the privacy of all our colleagues and other individuals and the confidentiality of personal data.
We routinely hold and deal with information about individuals, such as employees (past and present), job
applicants, customers, suppliers, and other business partners, including names, telephone numbers, email
addresses, employment contracts, and employment records.
We’re an international business, and most countries have laws covering the collection, use, retention, and transfer of personal data. Although these vary, our policies require that we:
We must always keep personal information secure. Failure to comply with data protection laws can lead to criminal and financial sanctions for both Aktrion as a business and for us as colleagues.
Information security
As colleagues, we must protect our company’s assets, including company data and information such as customer
lists, operating manuals, and other business and marketing material, ideas, designs, databases, and records. You
mustn’t use our company’s confidential information for personal gain or to provide an unfair advantage to a third
party. All company information is confidential and should be kept secure.
Be vigilant for misuse or theft of company resources – and report any concerns if you have them.
Bribery is a form of corruption that’s harmful and illegal. It can severely damage our reputation and have serious legal and financial repercussions.
Bribery means giving, offering, receiving, or requesting a corrupt or improper payment or advantage in exchange for something in return.
Situations where there might be pressure to pay a bribe include:
Situations where you may be offered a bribe, which should be refused and reported could include:
A bribe could include money, gifts, hospitality, entertainment, services, employment, charitable donations,
preferable treatment, or some other advantage. Small, unofficial ‘facilitation’ payments to ensure or speed up
necessary actions are also bribery – so they’re prohibited too.
However, meals, hospitality and small gifts can be legitimate activities when done in the right way. So reasonable
and appropriate hospitality or entertainment is allowed to build or maintain our good business relationships.
But they could be a form of bribery if they’re excessive in value, inappropriate in nature, regular or intended to
influence a business decision.
What about a third party acting for Aktrion, such as a supplier, partner, agent, or consultant? If they pay or offer a
bribe, we could be held liable. We must ensure that any third parties we work with don’t use bribery.
At Aktrion, we’ll take consistent and swift disciplinary action against any colleague who commits bribery. Action
can include dismissal and reporting to the relevant authorities, where you may be subject to criminal proceedings.
We must record and report all information accurately and honestly.
Our financial records and the information we provide to our customers and other stakeholders must be accurate
and complete. Our records are valuable business information and evidence of our actions, decisions, and obligations. Our management teams, directors, and tax authorities rely on our financial information to make
informed decisions about our business.
Failing to record transactions accurately, falsifying or creating misleading information, or influencing others to
do so could constitute fraud and result in fines or penalties for a colleague or Aktrion.
That’s why we must all ensure that:
What about ‘money laundering’?
Money laundering is a form of fraud whereby someone tries to hide illegal funds or tries to make the sources of
their illicit funds appear legitimate.
Legislation prohibits money laundering or financing for illegal or illegitimate purposes.
Potential indicators of money laundering include:
At Aktrion, you should feel secure and supported in speaking up.
At Aktrion we take malpractice and misconduct seriously, whether it’s committed by a colleague, supplier, customer or other third party. That’s why we want all colleagues to feel confident reporting any serious concerns
so that we can deal with them fairly and adequately.
You must speak if you believe that one or more of the following has happened – or could happen.
We treat all matters raised in the strictest of confidence and make every effort not to reveal the identity of the colleague who raises a concern, unless you give your express consent.
Reporting
We have set up a formal whistleblowing service (Safecall) to enable you to report any serious concerns. Safecall
allows you to make whistleblowing reports by phone (local country freephone) or by visiting Aktrion’s dedicated
Safecall website (www.safecall.co.uk/clients/aktrion). Please see appendix 1 for the Safecall contact details.
Personal grievances
The above whistleblowing procedure should not be used for grievances relating to your own personal
circumstances or complaints, such as the way you have been treated at work, bullying, harassment, breach of
employment legislation, hours, pay, issues with your managers etc.
For personal grievances/issues you should use your local country’s HR grievance procedure.
You must have the authorisation to speak or write on behalf of Aktrion.
How we communicate with the media and other interested third parties demands specialist skills and experience
because it can have important legal requirements – that’s why we manage it carefully.
Only colleagues with specific authorisation and training/briefing may communicate about Aktrion with the media
or respond to any enquiries or questions we receive.
Similarly, when using your personal social media channels, you should be clear that you don’t speak on behalf of Aktrion.
You must also:
We mustn’t allow conflicts between our personal interests and those of Aktrion.
As colleagues, we must always act in the best interests of Aktrion. We should be loyal in all matters affecting
our company, including those that relate to our customers and other parties with whom our company has a
commercial relationship.
What is a conflict of interest? It’s when your own personal interests or external relationships interfere or compete
with the interests of our business – or influence our ability to make the right decisions.
Conflicts of interest could include:
If you think that you have a potential or actual conflict of interest, you must disclose it promptly. Conflicts can often be resolved with an open and honest discussion.
Bring an actual or potential conflict of interest to the attention of your line manager immediately or contact
Safecall (details in Appendix 1).
How to contact Safecall:
1. Visit Aktrion’s dedicated Safecall website to report a concern (www.safecall.co.uk/clients/aktrion).
2. Safecall local country freephone telephone numbers:
